IFM RESEARCH - JOB DESCRIPTION

Who we are looking for:

We are looking for an IT savvy Operations Manager, who thrives on managing online research, has great attention to detail, understands and can communicate both Business plans and IT related innovations. The ideal candidate has 5+ years of online research experience and proactively develops innovations and solves problems to deliver the best online research outcomes — someone who wants to make a real difference to our clients and be at the forefront of 21st century Market Research.

The purpose of the role:

The Online Operations Manager exists to keep IFM's research delivery running smoothly, on time, and to a high standard by coordinating across the three operational functions — Research & Panel Operations, Panel Commercial & Marketing, and Systems & IT. The role is the day-to-day operational point of escalation for the function leads and the Managing Director, ensuring projects move seamlessly from setup through fieldwork to delivery. Beyond keeping delivery on track, the role is expected to drive operational innovation — including the practical adoption of AI and technology — to continuously improve quality, efficiency and the value IFM delivers to its clients.

The knowledge and skills needed for success:

• Diploma/bachelor's degree in a related field (IT, Economics, Business Administration, or equivalent); IT background preferred given the IT helpdesk component
• Strong knowledge of computer hardware/software and common IT troubleshooting
• Proven track record of managing a team to deliver the best quality research fieldwork results
• Internet savvy
• Excellent Excel and English skills
• Detail-oriented, careful, and highly responsible about meeting deadlines
• Proactive, eager to learn, able to work under tight timelines

1. Team Leadership and Cross-functional Communications

• Manage, develop and retain the operations team (managers, executives, part-timers, interns) of 9–15 staff
• Coordinate processes and communication across departments to keep delivery smooth and transparent
• Report on operational performance, cost and delivery to the Managing Director

2. Operational Coordination and Innovations

• Coordinate processes and communication across the three operational functions (Research & Panel Ops, Panel Commercial & Marketing, Systems & IT) to keep delivery smooth and transparent
• Act as the technical/operational point of escalation for the function leads and the MD
• Drive operational innovation, including practical adoption of AI in research and operational workflows
• Drive IT / AI innovations to maximize research data collection
• Own development and maintenance of survey applications

3. Other Tasks

• Support additional operations tasks within the Operations team as required

About IFM:

IFM is a 360-degree full-service research agency utilizing technology to drive our clients' business growth. IFM is Vietnam's first dedicated Mobile market research agency, with the most advanced mobile data capture technology and a very large pre-recruited data base of consumers.

IFM's management group has over 30 years' in-country experience in Vietnam in market research across the Mekong Region.

The company's mission is to deliver agile, accurate and actionable research to your client base by providing multiple source information for high end strategic and integrated research.

OUR MISSION

For Staff: Provide an informal, fun, learning and progressive work environment

For Clients: Deliver Agile - Accurate - Actionable Insights to clients